Author

  • Michelle McCrossin

    CURRENT POSITION


    Director of Program Management

    RESIDES IN

    Delaware County, PA

    EXPERTISE

    Preventive Maintenance, Life Safety, and Programs

    EDUCATION

    Strayer University, Bachelor’s Degree

    SUMMARY

    • Director of Program Management at Action Services Group, specializing in strategic program execution and client success.
    • Over 13 years of experience in program management with a strong focus on maximizing efficiency, meeting client objectives, and delivering measurable results.
    • Known for her expertise in coordinating between executive management, clients, and operational teams to achieve seamless program implementation.

    EXPERIENCE

    Michelle McCrossin serves as the Director of Program Management at Action Services Group, bringing more than a decade of experience in overseeing complex projects and initiatives. Her role involves leading preventive maintenance and life safety programs, as well as optimizing processes to ensure efficiency and cost-effectiveness. With a solid foundation in budgeting, personnel management, and strategic planning, Michelle has consistently delivered results that align with client expectations and organizational goals.

    Her background in facilities management and program leadership is rooted in a lifelong exposure to the construction industry, instilling a passion for problem-solving and a results-driven approach. Michelle’s ability to communicate effectively and lead teams has been essential in her success as an intermediary between clients, staff, and executives. She takes pride in her skill to keep projects on track, achieve deadlines, and optimize revenue opportunities.

    Outside of her professional role, Michelle is committed to developing innovative solutions that drive growth and improve operational standards. Her leadership is backed by a philosophy centered around tangible outcomes and accountability.

    Explore Michelle's content on preventive maintenance and life safety lighting in facility management on our blog, or connect with her directly on LinkedIn.

    QUOTE

    “You don’t get a medal for trying something, you get medals for results."
    - Bill Parcells

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